How to Outsmart Yourself

April 2nd, 2010 No comments »

Smart Business can often outsmart itself.

We usually think of outsmarting the competition.  Beat them to the punch with new ideas and new technologies.

However, have you considered the dangers of outsmarting yourself?

As a business leader, you’re often faced with difficult decisions…on a daily basis.  The common reaction is to make a new “policy” to handle it in the future.  Then, you don’t have to handle it.  Your team will.

Or will they?

Eventually you’ve become so smart that in order to pass along your knowledge (your rules on company behavior), your manual is too big for any one to comprehend.

Your culture will begin to collapse under its own weight.  New comers won’t understand it.  Many will disregard the manual, and others will simply hate it.

People crave freedom.  At times, that freedom makes us do stupid things.  A business leader should let the stupid happen.

Don’t create a rule to control a once in a lifetime event.  It makes things too complex.  Too big.  And eventually you’ll lose control.

Here is a somewhat lengthy essay on complex societies’ eventual downfall.  It is applied very appropriately to business growth.

WSJ: Prime borrowers increasing defaults

September 4th, 2009 No comments »

An interesting article in the Wall Street Journal Online shows just how tough this economy is getting and how wise financial management is more relevant than every before.

I believe in Robert Kiyosaki’s (Rich Dad, Poor Dad) premise that an owner’s house is not an investment.  It is an expense.  The argument for the past 20 years or more has been that it is an investment, and an investment that can be used to pay other expenses when its value increased.

But, when values decline, you have little in the way of a back up plan.  As a Realtor, I have spoken with dozens of people who have second homes they can’t sell when they get transferred.  It is becoming more common that people who transfer frequently are renting.  It is a better approach, and recognizes the reality that a home is an expense.

As the WSJ article concludes, people are not able to borrow even when they need to, such as during a job loss.  It is reflective of the past 15-30 years of debt-based spending.  It is a trend that is rapidly reversing itself.  It is a trend that needs to reverse itself.

Unfortunately, this will cause significant pain in our economy.  And, the pain will likely last a decade or more.  Though the current recession is often compared to the Great Depression, we aren’t there.  Not even close.  But, the economy has been on the drug of debt, and that’s a hard drug to detox from.  Ever tried cutting up your credit cards cold turkey?

Poor financial education (aka: absolutely no financial education for most of Americans) has resulted in many Americans sticking their head in the sand.  It’s easier to ignore a problem than to address it.  For a while.  When the Sherriffs start knocking on your door to serve papers for failure to pay, it will be a hard wake up call for many people. (Note: you can’t get arrested for failure to pay your debts, but you are served notice of suits through county Sherriffs)

I suppose my point in this post is that we need to be prepared.  The recession is not going to be over soon.  It’s likely to double dip, or even triple dip.   Despite what the National Assocation of Realtors says, home prices are not going up soon.  There will continue to be foreclosures suppressing prices for years.  I’m still thinking on even this point: It may be time to consider investment property to be a liability for a while.  I’ll let you know what I decide when I can figure it out.  It’s a bit of fortune telling, so I must be careful.

My prediction is very conservative: we’re looking at a recovery of only 1-2% of GDP for about 3-5 years. Then we might start pushing higher.  Job losses will continue negatively for another year.  House prices will slow their decline, but will either remain stagnant or slide a little more.

There are a good 300,000,000 variables.  Anything could go wrong.  Many things could go right.  Let’s all just do our best to improve our personal finances and our businesses.  We can do it.  I have faith in Americans’ resolve.  Ignore the news and keep at it.

Why Yahoo! Isn’t Gaining Ground

September 1st, 2009 No comments »

2771435898_8f7bea5414_oThis is a case study in how not to run a business. As organizations grow, more so if they grow rapidly like Internet companies, they become bureaucratic and complication is the result. Government anyone?

I recently set up a Yahoo account so I could use Flickr.com. I didn’t really need to set up one, but wanted to favorite a photo of a hobby of mine. Seems simple, right?

Wrong. Took me about 20 minutes just to set up an account. First, I had to figure out why when I clicked on “Sign in” (just to check if I had already created an account before), I went straight to Yahoo. Now, I knew Flickr had been bought by Yahoo, but how many other people know that? That’s not common knowledge, and most don’t care.

Now, it didn’t go to the Yahoo log in screen, either. It went to their home page. How does that make sense? Alright, so I’m writing it off as a link error. Looks like they’re about to introduce a new home page design, so you’re forgiven for the error.

Not so fast. I go back to Flickr and now notice they have a “Sign up” button. “Awesome!” I think….that should be easier. Unfortunately, that takes me back to Yahoo, but at least I’m on their sign in page.

I can click from here to sign up to Yahoo. They’re so nice that they’re giving me an email address. Wait! I don’t want another email address. No matter, they’re giving me one anyway, and I have to pick a Yahoo ID for the email.

They have a nifty feature that checks each field to make sure it’s accurately entered as you go along. I’m thinking this is great because I won’t have to worry about entering something wrong, and then having to reenter passwords and the like when the page reloads (most of you know exactly what I’m talking about). Unfortunately, it doesn’t work.

I don’t notice anything that says my birthdate is required, so I only select the month and move on. Later, when clicking the submit button, it says my full birthday is required. I don’t think that’s really relevant, but enter it because I’ve already committed a lot of time to this effort. Remember, all I want to do is get a Flickr account.

It takes a couple of minutes to pick an ID. I’m thinking that’s the ID that’ll be on everything. I was wrong again…it’s just my Yahoo ID and email…and again, that’s something I don’t want.

I’m getting down to the “Captcha” block…the jumble of weird looking letters that most major companies use to prevent spammers from getting email addresses through robot programs. I’m not dumb, and have only ever had one time I needed to refresh the letter jumble because I couldn’t read it. Here, I have to refresh it three times before I could read the letters. On top of that, when I clicked the refresh button, nothing happened. It finally refreshed after waiting about 15 seconds, and clicking it 10 times.

By this time, I’m royally frustrated. What should have been at most a 5 minute process (most of which would be picking a nice user ID I’ll remember) is four times longer.

But, wait! It’s not over. I’ve got my Yahoo ID. I go back to Flickr. I have to pick yet another ID to be my Flickr ID. That’s fine, though, since I could choose my usual ID whereas I couldn’t in Yahoo.

A part of good business is removing obstacles to people becoming customers. It’s smart, too. Why frustrate your customers when it’s unnecessary? They’ll go somewhere else.

Google is the best example of things integrating seamlessly. On almost any of their separate programs, whether it’s Gmail, google.com, or YouTube, it’s easy to sign up. Once you’re in on most sites, you have that single ID to use across all of them. In fact, it’s so seamless, if you check the box to stay logged in, you can go to a new Google site, like Google Voice, and you’re already signed in.

That’s how you please customers. Remove barriers. Keep it simple. Yahoo: you’re doomed to mediocrity until you learn this.

Now I’m going to go play with my new Yahoo email account. Uhm…no I’m not.

Good Business

August 26th, 2009 No comments »

Since I’ve started on ToughMoney.com, I’ve intended to use it for talk about Personal Finance.  I think it’s important (important enough to write with capital letters), but I’m finding more and more that someone else really has already said what I’ve thought.

So, that makes this a “me, too” blog.  I don’t like “me, too” blogs, since someone else was there first.  Plus, I’m finding that I don’t really want to research detailed stuff like 529 plans when I have no kids.

Wow…that’s actually tough to say since I’ve spent hours thinking about and writing articles already.  But, it is true.  I like thinking about ideas and concepts.  New and creative things catch my eye.  And, I love good business.

I listened to a podcast yesterday that really hit home.  It suggested your blog should be about something you’re really passionate about.

If that’s true, it made me think…what am I really passionate about?  What makes me grin like a school girl? (No offense to girls of school age who grin excessively.)

Yes, I am passionate about personal finance.   But, I’m not so passionate about a lot of the research behind it.  And, I really mean, that I don’t want to be the one doing the research, though I don’t mind reading about the findings. I just find I am rehashing old, but proven material.

One of the things I really enjoyed doing in college was thinking on ideas.  And, I really loved the idea of putting a business together.  And, I really loved the idea of seeing a good business be successful.

I find myself grinning at places like Chick-fil-A where they have a simple menu, but have boat-loads of business.  And then there’s GE, where Jack Welch took a business that was old and holding itself up with a cane as it lumbered around…and he helped form it into a global powerhouse of high quality manufacturing and finance (and some other odds and ends).

There’s also great ideas like Guerrilla Marketing and the The 4-Hour Workweek
and Raving Fans.

I could just go on and on.

I find that I simply like personal finance.

But, I love good business.

So, for a bit, I’ll see if that fits me.  I’ll see if that is worth writing about and reading about and putting together articles for.  Yes, people write about business.  And, often they write about good businesses.  But, I have a little different mindset about it.

I’m not sure if I can put that mindset into words or not.  I’ll give it a shot and see what you think.

Does Anyone Praise Medicare?

August 5th, 2009 No comments »

Just think about that question: “Does anyone praise Medicare?”  I know my grandparents never said it was the greatest thing they ever experienced.

Instead, I saw my mother fork over huge sums of money to pay for things that my grandparents needed that Medicare refused to pay for.

Now ask yourself, should we give the government more money and power to provide more health coverage that is sub-par?

How about one other simple solution: The government is going to spend several thousand dollars per person per year.  Why not give every man, woman, and child a $1,000 voucher for them to use on health care as they see fit?

How simple would that be?

Why here in America?

August 3rd, 2009 No comments »

Health care is one of the top news stories for this past month.  Cap and Trade has disappeared somewhere in the mix.  Taxes are a follow up issue since more revenue for the goverment is needed for both the first two issues.

But, I ask: Why do we need health care paid by the government in the U.S.?  Why do we need to spread the wealth around from the rich to the poor?  Why do we need so much government involvement in our lives?  Why do we need more restrictions in each and every industry that often just punish the law abiding and create more loopholes for the criminals?

Why?

I can’t answer that question.  Is it because “We the People” of the United States have decided by majority vote that we need these changes?  Or, is it because a large number of people want things to be amazingly easy, and since they became adults they realized that life was hard and they’d rather be a kid again?

So, again, Why here in America?

There’s another option: go to Canada.  Go to Britain.  Both speak English, and you can have universal health care.  Try another European country.  There are others that even offer a mandatory 4-6 weeks of paid vacation time, and health care.

Many talk about Health Care as a right.  I’d like to mention that I feel like I have a greater right to the money in my wallet than you do.  I worked for it.  I earned it.  Do you want me to dig into your wallet when I decide that I have a right to your money to pay for gas all because I have a basic right to get to work?

I just humbly ask that if you truly feel like you deserve universal health care, paid by the rich (and the middle class), then try another country that has it.  Yes, let’s reform our current system, but let me pay for my own health care and you for yours.  That’s what I want…a simple right to choose where I spend my money.  Do you want that right as well?

Health Care Options (Part 1)

July 22nd, 2009 No comments »

So, I’m not a fan of the health care plan that is moving through Congress.  If I truly removed myself from the politics of it, it’s because it’s going in the wrong direction (higher cost, less competition, not doing as much as it is intended to do).

If the goal is to help the unisured, then we should analyze why someone is uninsured right now in order to know what to do.

I can think of a few reasons right now:

  • Unemployed/Underemployed and too little income
  • Poor decision making skills (spending money in frivilous places)
  • Pre-exisisting condition limiting coverage or increasing the premium
  • In transition between jobs, or is currently seeking coverage
  • Procrastination

I’m sure there are a lot more, and you could get really specific with the reasons (ex: I just lost my job, and Cobra payments are 5 times what I paid before).

Putting time into understanding why someone doesn’t have insurance will go a long why to reducing the number of uninsured, instead of creating a blanket coverage program that will cost tax payers significantly more (and still doesn’t cover everyone).

Let’s look at a few of these reasons and possible solutions.

So, let’s take a guess that the main reason people don’t carry insurance is the cost factor.  Someone in their 50’s who doesn’t qualify for Medicare could pay $500-$1,000 a month for coverage.  However, someone in their 20’s might only pay $150-$200.  I think we should also assume that those without coverage are generally lower wage workers, so age wouldn’t mean more income necessarily.

The older uninsured in this situation are facing high costs, but want to be insured.  Since they can’t find affordable options, they get nothing.  The younger uninsured often just don’t want to spend the money on insurance.  They feel healthy and don’t think it’s really worth it.  Many in this situation could afford it, but don’t want to pay for it.  There are many also who are underemployed (i.e. minimum wage jobs), and they can’t afford the insurance.

What would be a good solution?  If we’re looking at government provided health care anyway, why not provide a voucher.  Now, to be fair, this voucher really should go to every person, not just those without insurance.  You could base it on age, so those in their 20’s only get, say, $100.  Those in their $50’s might get $400.

The advantage is that you’re still relying on the private system instead of government to create competition.  I think most people would agree that government rarely does a good job at much of anything other than the military, so I’m assuming that we would agree that keeping insurance private is a better deal for everyone.

A second advantage with this plan is that it keeps the customer with some skin in the game.  They’re paying for some of it.  It may only be $50, but it’s still something, and people tend to be more careful when they have to pay out of pocket.

Also, it gives the customer a lot of choices.  They could pick a plan with a high deductible and only have to pay $25 a month.  They could shop around and someone may start offering coverage that even comes under the voucher limit and pay nothing.   They could decide to eliminate drug coverage if they have no chronic illnesses.  Basically, they could decide for themselves where they want to save money.

Still, this would get pricey.  If it averaged $200 a person for 300,000,000 people in US, then we’re looking at $720 billion a year.  Now, many of those are already on Medicaid, Medicare, and kids on S-Chip, so we could deduct some for those premiums and we’re looking at, say, $550 billion.  We could also require that states reduce their indigent care programs since we’re now insuring those who needed it before.  The states save money, and reduce taxes (ahem…yeah), and the feds could raise taxes slightly to move the money into their coffers instead (or require the states to contribute to the fund directly with no change in taxes).  So, we could potentially reduce it down to $450 billion.

While that’s still a huge number, it’s really not that far off from the current bill where the Congressional Budget Office is estimating a net loss of the mid 300 billion, after tax increases are applied.  And, throw in that we’re insuring everyone, not just the 30 million or so that the current plan would provide.

A second option would be just to simply extend Medicare to all ages.  There would have to be a lot in the way of defining who would qualify, but you could roll up all the existing state programs into it, and funnel the state funds into Federal coffers.  This is a simplified description of the solution, but a possibility.  Again, it’s better than the Feds creating a brand new program, and Medicare has defined what they insure already.  We wouldn’t need to wait for new pannels to convene and say what a new program will insure.

This is looking like it’s going to be a drawn out process, so I’m going to break this up into segments.

Back at it…

July 21st, 2009 No comments »

I’m finally back to my first blog…only it’s gone!  I changed hosting accounts and figured it was time to change the blog to what I really need out of a blog: a place to talk about money, politics, and just anything I like to think about.

So, all the old stuff is gone.  Well, archived on my personal computer, at any rate.  I’ll bring out a few of those posts later.

I’m a fan of starting on projects and publishing them to the public before they’re finished to get feedback from the readers.  It saves precious time testing and testing and retesting only to find no one cares.  Since I like to write anyway, I’ll just write, and if someone finds it useful, then all the better!  But, I’ll be just fine if I’m the only reader.  Maybe it will be the start of my memoirs.

By the way, my biggest problem in the previous version of this site was that I was too long winded.  Please tell me if that happens again!

I hope you enjoy!  Until the next post, check out my personal site at: jonathanrainer.com.